Shipping and Returns Policy
🚚 Delivery
Important: Our products are shipped from our international suppliers located outside the European Union (Asia) to offer you the best prices.
⏰ Processing Times
Your order is prepared within 1 to 3 business days.
📦 Delivery Times
Once shipped, delivery usually takes:
- 8 to 12 business days
- In rare exceptional cases, an additional delay of a few days may apply depending on customs conditions or the carrier.
📍 Delivery Zones
We deliver to mainland France, Belgium, Germany, and Switzerland.
💰 Delivery Fees
France, Belgium, Germany:
- Standard delivery: €4.90
- Delivery with All-Risk Guarantee (Breakage, Loss, Theft): €7.90
- Free delivery for purchases over €49
Switzerland:
- Standard delivery: €6.90
- Delivery with All-Risk Guarantee (Breakage, Loss, Theft): €9.90
- Free delivery for purchases over €50
- Customs fees may apply upon receipt according to Swiss regulations.
📦 Order Tracking
A tracking number is sent to you by email upon shipment.
You can track your package on:
- Colis Privé
- Colicoli
- La Poste
↩️ Returns & Refunds
📅 Right of Withdrawal (30 days)
In accordance with European legislation, you have 30 days after receipt to request a return, without having to justify your decision.
Note: The minimum legal period is 14 days. We offer 30 days for your satisfaction.
Return Conditions
- Unused product
- Original packaging
- Invoice or proof of purchase
- Return within 30 days of receipt
🔁 Return Procedure
- Send us an email: contact@miaoutable.com
- Indicate your order number
- We will provide you with the return address
- You return the product (at your expense, unless the product is defective)
- We will refund within 14 days after verification
Defective product? We cover the costs + refund or exchange.
💵 Refund
The refund is processed within 14 days to the payment method used for the purchase.
❓ Frequently Asked Questions
Can I track my order?
Yes, you receive a tracking number upon shipment.
I have not received my order.
Our products are shipped from abroad (outside the EU). If you have not received your order within the indicated timeframe, please contact us at contact@miaoutable.com with your order number. We will do our best to assist you.
Do you deliver to Corsica or French overseas departments/territories?
We deliver to mainland France, Belgium, Germany, and Switzerland.
📞 Need help?
Email: contact@miaoutable.com
Phone: +33 7 56 98 50 51
Customer Service: Mon–Fri, 9 am–6 pm