F.A.Q. - MiaouTable
Frequently Asked Questions (FAQ)
Last updated: February 2026
Got questions? You'll find answers to the most common ones below. If you can't find the answer you're looking for, our customer service team is here to help!
📧 Email: contact@miaoutable.com
📞 Phone: +33 7 56 98 50 51
⏰ Hours: Monday - Friday, 9 am - 6 pm
📦 Orders & Delivery
When will I receive my order?
Our products are shipped from our international suppliers to offer you the best prices.
Processing time: 1 to 3 business days
Delivery time: 12 to 24 business days after dispatch
Total time: Please allow approximately 2 to 4 weeks between your order and its receipt.
You will receive a tracking number by email once your package has been shipped.
Which countries do you deliver to?
We currently deliver to mainland France, Belgium, and Luxembourg.
We do not deliver to Corsica, French overseas departments and territories (DOM-TOM), or other countries at this time.
What are the delivery fees?
- Standard delivery: €4.90
- Free delivery for purchases over €50
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number.
You can track your package on:
- Colis Privé
- Colicoli
- La Poste
My order is incomplete, what should I do?
As we have different storage locations and work with various suppliers, you might receive your products in separate packages.
Don't worry if you don't receive everything at once.
If after 4 weeks you still haven't received your entire order, please contact us at contact@miaoutable.com with your order number.
I haven't received my order, what should I do?
If you haven't received your order after 5 weeks (35 calendar days), please contact us immediately at contact@miaoutable.com with:
- Your order number
- Your tracking number (if available)
We will launch an investigation with the carrier and find a solution (reshipment or refund).
Can I cancel or modify my order?
We process orders quickly to serve you best.
Cancellation/Modification period: You have 24 hours after placing your order to send us an email at contact@miaoutable.com
Beyond this period, your order will have already been shipped and we will no longer be able to modify it.
Alternative: You can still return your order within 30 days of receipt (see Returns & Refunds section).
↩️ Returns & Refunds
Can I return a product?
Yes! You have 30 days from receipt to return a product, without having to provide a reason.
Conditions:
- Product unused and in perfect condition
- In its original packaging
- Accompanied by the invoice or proof of purchase
Procedure: Contact us at contact@miaoutable.com to receive the return address.
For more details, please consult our Refund Policy.
Who pays for return shipping?
Standard return: Return shipping costs are your responsibility.
Defective product or error on our part: We will cover the return shipping costs.
How long does it take to receive my refund?
Once we have received and verified your return, the refund will be processed within a maximum of 14 days to the payment method used for your purchase.
Please allow an additional 3 to 5 business days for the amount to appear in your bank account (depending on your bank).
Can I exchange a product?
Yes! You can exchange your product for:
- A different size of the same product
- A different color of the same product
To exchange for a different product, we recommend returning your item for a refund, then placing a new order.
⚠️ Problems & After-Sales Service
The item I received is broken/defective, what should I do?
We are truly sorry! Despite our rigorous selection of carriers, packages can sometimes arrive damaged.
Procedure:
- Send us an email at contact@miaoutable.com with:
- Your order number
- A description of the problem (broken, defective, wrong item)
- A photo or video of the product and the defect
- We will offer you:
- Free replacement of the product (shipped at our expense)
- Full refund to your original payment method
Important: You will not need to return the defective product in most cases.
I received the wrong product
Our apologies! Please contact us immediately at contact@miaoutable.com with:
- Your order number
- A photo of the product received
We will send you the correct product at our expense and arrange for the return of the incorrect product (at no cost to you).
💳 Payment & Security
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal
- Apple Pay
- Google Pay
Is my information secure?
Absolutely! We take the security of your data very seriously:
- SSL/TLS encryption: All your credit card information is encrypted with an SSL protocol and stored with AES-256 encryption
- PCI-DSS standard: We comply with all payment card industry security requirements
- No access: We never have access to your full bank details
- GDPR: Your personal data is protected in accordance with the General Data Protection Regulation
For more information, please consult our Privacy Policy.
Can I pay in installments?
Currently, we do not offer installment payments. However, if you use PayPal, you can check if you are eligible for their "Pay in 4" service directly at checkout.
🐱 Products
Are your products of good quality?
Yes! We rigorously select our products to guarantee:
- Quality and durable materials
- Safety for your cats
- Aesthetic and functional design
All our products are tested and approved before being put on sale.
Are the products suitable for all cats?
Most of our products are suitable for all cats. However, we recommend that you:
- Check the dimensions and capacities indicated on each product page
- Read customer reviews to get an idea
- Contact us if you have any doubts about a product's suitability for your cat
Can I see the products in a store?
No, we are a 100% online store. This allows us to offer you the best prices by reducing our costs.
📞 Contact & Support
How can I contact you?
Email: contact@miaoutable.com (response within 24-48 hours)
Phone: +33 7 56 98 50 51 (Mon-Fri, 9 am-6 pm)
What is your response time?
We strive to respond to all emails within 24 to 48 hours (business days).
During busy periods, this delay may be slightly longer. Thank you for your patience!
📝 Other Questions
Do you offer promo codes?
Yes! We regularly offer promotions and promo codes. To stay informed:
- Sign up for our newsletter
- Follow us on our social media channels
Can I gift a product?
Of course! You can specify a delivery address different from your billing address during checkout.
If you wish to add a personalized message, please contact us at contact@miaoutable.com after placing your order.
Do you have a loyalty program?
Not yet, but we're working on it! Sign up for our newsletter to be informed when it launches.
❓ Haven't found your answer?
No problem! Our team is here to help you.
Contact us:
- Email: contact@miaoutable.com
- Phone: +33 7 56 98 50 51
- Hours: Monday - Friday, 9 am - 6 pm
You can also consult our pages: